Kirsten K.
About Kirsten K.
Kirsten K. is a Technical Support Specialist at Sentera, where she has worked since 2021. She has a diverse background in customer service and photography, with previous roles at Associated Global Systems, Local Charm Minnesota Jewelry, and Burger King Corporation.
Work at Sentera
Kirsten K. currently holds two positions at Sentera: Technical Support Specialist and Customer Support Analyst. She has been with the company since 2021, accumulating three years of experience in these roles. In her capacity as a Technical Support Specialist, she works with customer image datasets to ensure quality and accurate representation for agricultural decision-making. Additionally, she provides comprehensive training for new support employees, contributing to the overall efficiency of the support team. Her role as a Customer Support Analyst involves writing both customer-facing and internal documentation to enhance service efficiency.
Previous Employment Experience
Before joining Sentera, Kirsten K. gained diverse experience in customer service and management roles. She worked at Associated Global Systems as a Special Accounts Customer Service Representative for 11 months in 2019-2020. Prior to that, she served as an Assistant Manager at Local Charm Minnesota Jewelry for four months in 2018. Kirsten also completed a Photography Internship at Wink Photography in 2018 for three months. Her early career included positions at Burger King Corporation, where she worked as a Counter Cashier from 2008 to 2009 and as a Drive Through Cashier from 2010 to 2013.
Education and Expertise
Kirsten K. has a solid educational background with a focus on liberal arts and photography. She studied at Anoka Ramsey Community College, where she earned an Associate of Arts degree in Liberal Arts and Sciences/Liberal Studies from 2012 to 2014. Additionally, she pursued studies in Portrait Photography at both Minneapolis Community and Technical College and Hennepin Technical College, achieving Associate of Arts degrees in this field from 2016 to 2018 and 2014 to 2016, respectively.
Customer Experience Initiatives
At Sentera, Kirsten K. has spearheaded initiatives aimed at enhancing customer experience and success within the agriculture industry. Her efforts focus on improving service delivery and ensuring customer satisfaction through effective support strategies. This includes her involvement in training new employees and developing documentation that aids in service efficiency.