Kristen Nielsen
About Kristen Nielsen
Kristen Nielsen is a Production and Fulfillment Manager with extensive experience in order fulfillment and customer service. She has held various roles in companies such as IWCO Direct, Bluewater, and RR Donnelley, demonstrating expertise in managing shipments and maintaining inventory levels.
Current Role at Sentera
Kristen Nielsen serves as the Production and Fulfillment Manager at Sentera, a position she has held since 2015. In this role, she oversees the entire order fulfillment process, which includes order entry, administration, and shipping. Her responsibilities encompass maintaining comprehensive documentation related to shipments and ensuring that inventory levels are optimized to enhance customer satisfaction while controlling costs. She operates from the company's location at 6636 Cedar Ave S.
Previous Experience at IWCO Direct
Before her current role, Kristen Nielsen worked at IWCO Direct as a Business Analyst from 2009 to 2012. During her three years there, she contributed to various projects that focused on improving operational efficiency and customer service. Her experience at IWCO Direct laid the groundwork for her subsequent roles in customer service and project management.
Experience at Bluewater
Kristen Nielsen held multiple positions at Bluewater, including Project Manager/Business Analyst from 2012 to 2014 and Director of Technology from 2014 to 2015. In these roles, she managed projects and analyzed business processes, contributing to the company's operational success. Her time at Bluewater equipped her with valuable skills in project management and technology implementation.
Background in Account Management
Kristen Nielsen's career began at RR Donnelley, where she worked as an Account Manager from 1997 to 2009 for 12 years. In this capacity, she was responsible for tracking and tracing shipments, keeping customers informed of any changes, and ensuring high levels of customer satisfaction. This foundational experience in account management has informed her approach to customer service in her later roles.
Expertise in Order Fulfillment
Kristen Nielsen possesses expertise in managing the entire order fulfillment process, which includes facilitating all aspects of importation and exportation of cargo. Her skills encompass arranging door delivery, customs clearance, and maintaining comprehensive records related to shipments. This expertise is critical to her role as Production and Fulfillment Manager at Sentera.