Brook Hoffman
About Brook Hoffman
Brook Hoffman is the North America Renewals Representative at SentinelOne, with extensive experience in customer service and sales in Colorado Springs, Colorado.
Current Position and Responsibilities at SentinelOne
Brook Hoffman currently serves as the North America Renewals Representative at SentinelOne. In this role, located in Colorado Springs, Colorado, Brook focuses on managing and facilitating renewal processes for SentinelOne’s existing clients. This involves direct customer interactions, ensuring contract renewals, and maintaining customer satisfaction through effective service management.
Previous Experience at Micro Focus and HP
Brook Hoffman has accumulated significant experience in the field of maintenance support renewals and inside sales through previous roles at Micro Focus and HP. At Micro Focus, Brook held the positions of Team Lead-Maintenance Support Renewals for 4 months and Inside Sales Specialist-Maintenance Support Renewals for 4 years. Additionally, from 2014 to 2017, Brook worked at Hewlett-Packard in the HP Software Global Sales department, further honing skills in customer relationships and sales strategies.
Early Career and Virtual Customer Service Roles
Before transitioning to roles in sales and renewals, Brook Hoffman worked at Afni as an Inbound Sales and Customer Service Specialist for 2 years and at TELETECH@Home as a Customer Service Representative for 1 year. These positions, conducted virtually, provided a strong foundation in customer service excellence, troubleshooting, and communication.
Educational Background in Health Administration
Brook Hoffman holds a Bachelor of Science in Health Administration with a concentration in Health Information Systems from the University of Phoenix-Colorado, completed in 2011. Additionally, Brook acquired a Certified Nurse Aide qualification in 2012 from the Nursing and Therapy Services of Colorado. This educational foundation combines knowledge in health administration with practical healthcare skills.
Technical Skills and Proficiency
Brook Hoffman is proficient in a range of technical software and systems. These include Microsoft Excel, Access, PowerPoint, Word, Outlook, and Visio, as well as operating systems such as Windows Vista, XP, and XP Professional, and browsers like Internet Explorer. Further, Brook has experience in preparing revenue reports and developing budgets monthly, as well as troubleshooting for clients and their customers.