Celisse Mc Cray
About Celisse Mc Cray
Celisse Mc Cray is a Support Engineer at SentinelOne and the Chief Operating Officer at LIVBLK, with over 10 years of customer service experience and a background in Information Technology and Business Administration.
Current Professional Roles
Celisse Mc Cray holds dual roles in her professional career. She works as a Support Engineer at SentinelOne and serves as the Chief Operating Officer (COO) of LIVBLK, a company operating in a remote capacity within the United States. These positions illustrate her ability to balance technical support responsibilities with executive management duties effectively.
Previous Work Experience
Celisse Mc Cray has an extensive work history in technical support and customer service. She was a Technical Support Engineer at Kit Check in the Washington D.C. Metro Area from 2018 to 2021. Prior to that, she worked at Carestream Dental as a Technical Support Representative for one year in Atlanta, Georgia. She has also been a Telecommunicator at IXP Corporation and participated in an internship at Atlantivirus in the Greater Atlanta Area.
Educational Background
Celisse Mc Cray holds a Bachelor of Science (B.S.) degree in Information Technology from Clayton State University, where she studied from 2012 to 2016. Her educational background in IT provides her with a solid foundation for her technical roles and contributions to her various positions in the industry.
Industry Contributions and Experience
At SentinelOne, Celisse Mc Cray contributes to the company's knowledge base by creating solution articles, how-to guides, and instructional videos. She collaborates closely with research and development teams to determine root causes and potential solutions for customer issues. With over 10 years of customer service experience, she is committed to maintaining excellent customer satisfaction.