Damien Santhou
About Damien Santhou
Damien Santhou is a Staff Enterprise Customer Success Manager at SentinelOne in Singapore, with extensive experience in customer success management across the APAC region.
Current Title and Role at SentinelOne
Damien Santhou currently serves as the Staff Enterprise Customer Success Manager at SentinelOne in Singapore. In his role, he focuses on managing and sustaining customer relationships, addressing customer requirements, and contributing to organizational goals. His extensive experience in cyber security, specifically in the XDR space, makes him a key asset to SentinelOne's customer success team.
Professional Experience at Palo Alto Networks
Damien Santhou worked at Palo Alto Networks as Customer Success Manager JAPAC from 2021 to 2022 for 10 months in Singapore. During his tenure, he was responsible for managing customer relationships across the Japan and Asia-Pacific region, ensuring customer satisfaction, and driving renewal rates. His role involved working with high-revenue clients on complex cybersecurity solutions.
Career Background
Throughout his career, Damien Santhou has held several positions focusing on customer success and management. His previous roles include: Senior Customer Success Manager - APAC at Zinier, where he worked on AI/AML in Field Service Automation; Senior Customer Success Manager (APAC) at Trusteer/IBM Security, focusing on web fraud detection and remediation in financial institutions; Manager - SME Infocomm Enabler at Infocomm Development Authority of Singapore, driving SMEs towards Infocomm adoption; and Account Manager roles at DOCOMO interTouch and Maginet Interactive. He started his career as a Business Support Manager at Minorplanet SEA.
Education and Academic Achievements
Damien Santhou holds a Bachelor of Science (B.Sc.) degree in Business Administration and Management, General from the University of Bradford, completed from 2000 to 2002. He also holds a Diploma in Business Administration and Management, General from Temasek Polytechnic, completed from 1994 to 1997. His early education concluded with earning GCE O Levels from St Gabriel's from 1987 to 1991.
Skills and Expertise
Damien Santhou brings a wealth of skills to his role, including stakeholder management, effective communication, team supervision, and development. He excels as a trusted advisor and is proficient in developing customer relationships and managing customer requirements. Additionally, he has extensive knowledge and experience in technology/SaaS and commercial business models across a wide range of industries in the Asia-Pacific region. His collaborative mindset and focus on listening, understanding, and solving customer issues underscore his effectiveness in Customer Success Management.