Dylan C.
About Dylan C.
Dylan C. is a Technical Account Manager at SentinelOne with extensive experience in information security and technical support, holding multiple certifications and a strong background in customer satisfaction and retention.
Technical Account Manager at SentinelOne
Dylan C. currently works as a Technical Account Manager at SentinelOne. In this role, Dylan provides personalized technical support for SentinelOne's EDR platform, improving customer satisfaction and retention. Responsibilities also include managing a next-gen AV/EDR solution and performing malicious event and incident investigations, vulnerability assessments, and remediation.
Previous Roles and Experience
Dylan C. has previously held positions at multiple organizations. He worked at Saviynt as an Operations Engineer for 4 months in 2021. Before that, he served at Ascend Federal Credit Union as an Information Security Analyst for a year. His other roles include a stint as a Strategic Support Engineer TSE 5 at Broadcom Symantec and a 6-year tenure as a Senior Principal Product Support Engineer at Symantec.
Education and Certifications
Dylan C. holds a Bachelor of Science in Information Technology and Network Administration from Western Governors University, completed in 2017. Additionally, he studied Computer Network Operations at Lane Community College and earned an Associate of Arts and Sciences in Computer Graphics Technology at New Mexico State University. Furthermore, Dylan attended Santa Fe High School, where he obtained a high school diploma. He has several certifications, including A+, Network+, Linux+, Project+, Security+, CySA+, and MCSA.
Skills and Expertise in IT Security
Dylan C. has developed a broad range of skills and expertise in IT security through his various roles. He has conducted phishing analysis, SIEM data review, and static malware analysis. Dylan has also worked extensively with multiple teams—including server infrastructure, networking, desktop, development, and business applications—to provide security guidance and improve workflows. He has created documentation and training materials to support security initiatives and boost team efficiency.
Reputation and Client Interaction
Dylan C. is known for being a top-performing software troubleshooting expert. He has worked with a diverse range of customers, from small businesses to Fortune 500 companies, to identify issues and deploy solutions. His hands-on approach and technical expertise have helped many clients enhance their cybersecurity posture and operational efficiency.