Jack Daniel
About Jack Daniel
Jack Daniel is the Vice President of Customer Success at SentinelOne, with extensive experience in customer success and professional services roles across multiple companies.
Title
Jack Daniel is the Vice President of Customer Success at SentinelOne.
Current Role at SentinelOne
Jack Daniel currently serves as the Vice President of Customer Success at SentinelOne. He is responsible for overseeing the customer journey, handling professional services, and managing escalation processes. Based in New Hampshire, USA, Jack has played a pivotal role in leading a team that achieved a 95% customer satisfaction rate.
Previous Experience at SentinelOne
Before becoming the Vice President of Customer Success, Jack Daniel served as the Director of Customer Success at SentinelOne from 2019 to 2022 in the San Francisco Bay Area. During his tenure, he contributed significantly to customer retention and satisfaction.
Professional Background
Jack Daniel has held various leadership positions across multiple companies. His roles included Director of Customer Success Operations at AlienVault from 2017 to 2018, Director of Professional Services at AlienVault from 2016 to 2018, and Director of Global Services at Rapid7 from 2010 to 2016. Additionally, he served as Security Services Practice Manager at Concordant, Inc. in 2010, Senior IT Auditor / Senior Security Consultant and Senior Network Engineer at Lighthouse Computer Services from 2008 to 2010, Managing Consultant, Network and Security Services at Amerinet Solutions LLC from 2007 to 2008, and CSA at Centerstone from 2006 to 2007. His career began in the United States Air Force as an EOD Technician and Information Systems Security Officer from 2001 to 2006.
Education
Jack Daniel studied Viticulture and Enology at the University of California, Davis from 2013 to 2015. He also completed an Executive Leadership program at Cornell University from 2009 to 2011 and studied Computer Science/Security at the University of West Florida from 2004 to 2006. Jack holds an AAS in Applied Sciences (Physics) from the Community College of the Air Force, where he studied from 2002 to 2004, and a certification in Information Systems Security from the United States Air Force.