Jeffry Carmona
About Jeffry Carmona
Jeffry Carmona is a Support Engineer at SentinelOne in Costa Rica with a diverse background in technical support, real estate, and customer service.
Current Position at SentinelOne
Jeffry Carmona is currently serving as a Support Engineer at SentinelOne. Based in Costa Rica, he utilizes his extensive background in technical support and customer service to assist clients. His responsibilities likely include resolving technical issues, troubleshooting problems, and ensuring customer satisfaction.
Previous Experience at Microsoft
Between 2022 and 2023, Jeffry Carmona worked as a Support Engineer at Microsoft for a duration of 8 months. Based in Costa Rica in a hybrid work setup, he provided technical support and troubleshooting services. His role would have required deep expertise in Microsoft technologies and strong customer service skills.
Role at Data Glove Inc. - Part of Persistent Systems
From 2022 to 2023, Jeffry Carmona was employed at Data Glove Inc., which is part of Persistent Systems, as a UEX Support. He worked for 7 months in San José, Costa Rica in a hybrid setting. During his tenure, he provided support for Azure AVD, FsLogix, and MSIX. Additionally, he utilized various analytical tools such as Progmon, process monitor, and MSRD for troubleshooting.
Experience as Adobe Sign Consultant at ECUUVE
In 2021-2022, Jeffry Carmona served as an Adobe Sign Consultant at ECUUVE, operating remotely from Costa Rica for 7 months. His role involved managing and supporting Adobe Sign implementations, necessitating expertise in digital document management and strong project execution skills.
Technical Support Role at Etipres S.A.
From 2007 to 2013, Jeffry Carmona worked as Technical Support IT at Etipres S.A. in Heredia, Costa Rica. This on-site role lasted for six years, where he would have been responsible for general IT support, managing technical issues, and maintaining IT services for the company.
Early Career as Real Estate Agent
For six years, from 2016 to 2022, Jeffry Carmona was self-employed as a Real Estate Agent in Ojochal, Puntarenas. Working in a hybrid model, he successfully sold luxury properties in the southern zone of Costa Rica. His work combined sales skills with customer relations, indicative of his diverse professional skill set.
Academic Background
Jeffry Carmona studied Tecnología informática/Tecnología de sistemas informáticos at Universidad Latina de Costa Rica, though the degree remains incomplete. Despite this, he has demonstrated significant expertise and knowledge in the field through various professional roles.
Technical Skills and Training
Throughout his career, Jeffry Carmona received training in various fields including Management, Print legacy, Universal Print, Powershell, and Hyper-v. His technical skills are augmented by his experience with tools such as Progmon, process monitor, run logman, packed traced, MSRD, FSLogix Support tool, and reading Event viewer for troubleshooting.
Computer Network Administration Experience
Jeffry Carmona has experience as a computer network administrator. His expertise includes knowledge in Windows Server, Linux, Mail server, and Proxy management. This background aids him in providing comprehensive IT support and managing complex network systems.