Joshua Johnson
About Joshua Johnson
Joshua Johnson is the Global Escalation Manager for Mac/Linux/Integrations/FedRamp/Mobility at SentinelOne, based in Eugene, Oregon.
Title and Responsibilities at SentinelOne
Joshua Johnson is currently serving as the Global Escalation Manager for Mac/Linux/Integrations/FedRamp/Mobility at SentinelOne in Eugene, Oregon, United States. His role encompasses managing customer escalations for the SentinelOne Mobility Platform, handling escalations in a secured environment for FedRamp/GovOps, and acting as the Subject Matter Expert for products and processes. Additionally, he collaborates with product managers and documentation teams to develop troubleshooting documentation, validate feedback from development, and train support teams. Furthermore, he is responsible for managing communication and responses through the ticketing system, reporting on product improvements, and working outside local business hours to ensure smooth operations.
Previous Positions at Symantec and Concrete Decor Magazine
Before his tenure at SentinelOne, Joshua Johnson worked at Symantec from 2012 to 2017 as a Senior Technical Support Engineer - Backline in Springfield, Oregon. His responsibilities included reviewing and troubleshooting escalated technical support tickets. From 2017 to 2019, Joshua transitioned to Concrete Decor Magazine where he fulfilled the role of Webmaster & IT Specialist in Junction City, Oregon. His tasks involved overseeing website maintenance and managing IT-related tasks.
Current Role at Pupitmiser Inc. LLC
In addition to his responsibilities at SentinelOne, Joshua Johnson is engaged with Pupitmiser Inc. LLC as a Web Developer & IT Consultant in Creswell, Oregon. In this capacity, he manages web development projects and offers IT consulting services. His expertise in web technologies and IT operations enables him to assist companies in optimizing their online presence and resolving technical issues.
Education and Specialization in Computer Network Operations
Joshua Johnson holds an Associate of Arts and Sciences (AAS) degree in Computer Network Operations from Lane Community College, which he completed between 2009 and 2010. His educational background provided him with foundational knowledge in computer networking, preparing him for various technical roles in the IT industry. This formal education has been crucial in his career development and technical proficiency.