Khoa Dang
About Khoa Dang
Khoa Dang is a Customer Success professional at SentinelOne in the San Francisco Bay Area with over 15 years of experience in the tech industry, including roles in software quality assurance and technical support.
Current Role at SentinelOne
Khoa Dang currently holds the position of Customer Success at SentinelOne, operating in the San Francisco Bay Area. He transitioned to this customer-facing role in 2018, leveraging his extensive technical background to effectively address customer needs and enhance their overall satisfaction. His current responsibilities include ensuring customer success through various strategies focused on delivering value and fostering long-term relationships.
Previous Experience at ArcSight and HPE
Khoa Dang has accumulated significant experience during his tenure at ArcSight, HPE. From 2013 to 2017, he served as a Senior Software Quality Assurance Engineer in Sunnyvale, CA, where he was involved in ensuring the quality and reliability of software products. Prior to that, from 2012 to 2013, he worked as a Technical Solutions Consultant IV, addressing complex technical issues and providing consulting services to clients. This role further honed his abilities in both customer interaction and in-depth technical problem solving.
Role at Barracuda Networks
Between 2008 and 2011, Khoa Dang was employed as a Technical Support Engineer at Barracuda Networks Inc. in Campbell, CA. In this role, he was responsible for providing frontline technical support, troubleshooting issues, and ensuring customer satisfaction through timely and effective solutions. His work at Barracuda Networks helped build a strong foundation in customer support and technical issue resolution.
Early Career at VCS Incorporated
Khoa Dang began his career at VCS Incorporated as a Field Engineer, where he worked from 2004 to 2008. During these four years, he was responsible for onsite technical support, installations, and maintenance of systems. This role provided him with practical, hands-on experience in various technical areas and laid the groundwork for his future roles in technical support and quality assurance.
Tech Industry Experience
With over 15 years of experience in the tech industry, Khoa Dang has amassed a diverse skill set ranging from software quality assurance and technical support to customer success. His career has seen a progression from technical engineer roles to customer-facing positions, allowing him to blend technical expertise with customer service skills. His background includes significant stints at major tech companies, where he dealt with complex technical issues and provided solutions to enhance customer experiences.