Michael Talbert
About Michael Talbert
Michael Talbert is the Senior Manager of Customer Operations at SentinelOne, known for his expertise in driving customer care organizations and enhancing customer engagement in B2B SaaS models.
Current Role at SentinelOne
Michael Talbert currently holds the position of Senior Manager Customer Operations at SentinelOne. In this capacity, he is responsible for overseeing the customer operations framework, focusing on optimizing customer interactions and enhancing service delivery processes. His role entails leveraging customer engagement strategies to improve retention rates and drive profitability. Talbert's commitment to fostering transparency and integrity has been pivotal in ensuring business continuity and sustainability.
Previous Experience at Starbucks
Before joining SentinelOne, Michael Talbert worked at Starbucks as Technology Operations Excellence from 2020 to 2022. During his tenure, he concentrated on refining technology operations to better support the customer experience. His efforts were directed towards enhancing operational efficiencies and integrating advanced technological solutions to streamline customer service processes.
Director of Customer Success at iStreamPlanet
Michael Talbert served as the Director of Customer Success at iStreamPlanet from 2018 to 2019. Based in Seattle, WA, he led initiatives aimed at boosting customer satisfaction and retention. His work involved closely managing customer relationships and implementing success strategies tailored for the B2B software as a service (SaaS) business model.
Director of Cloud Development and Support at CenturyLink
From 2013 to 2018, Michael Talbert was the Director of Cloud Development and Support at CenturyLink Business for Enterprise. In this role, he oversaw cloud service initiatives and support functions across the United States. His leadership in cloud-based development projects was instrumental in advancing the company's technical capabilities and operational support frameworks.
Progressive Career at Microsoft
Michael Talbert's career includes multiple roles at Microsoft, starting as a Lead Engineer in 2006. He then progressed to Operations Manager (2006-2008), Software Development Manager (2008-2010), and finally, Senior Manager Engineering Operations (2010-2013). Throughout these roles, he played crucial parts in managing and improving engineering operations, contributing significantly to Microsoft's customer service and technological advancements.