Monserrat Sandí Fonseca
About Monserrat Sandí Fonseca
Monserrat Sandí Fonseca is a Senior Technical Support Engineer at SentinelOne with over 8 years of experience in software development and technical support.
Current Role at SentinelOne
Monserrat Sandí Fonseca currently holds the position of Senior Technical Support Engineer at SentinelOne, following her transition from Concentrix. She started this role in December 2023. Her responsibilities likely include providing advanced technical support, resolving complex issues, and contributing to the company's technical support processes.
Previous Experience at Concentrix
Before joining SentinelOne, Monserrat worked at Concentrix as a Support Engineer from 2021 to 2023. During her two-year tenure, she was based in Costa Rica, where she likely engaged in troubleshooting, problem-solving, and providing customer support for technical issues.
Work at Tek Experts
Monserrat Sandí Fonseca also spent time at Tek Experts, where she held the role of Ingeniera de servicio técnico. This hybrid position combined in-office and remote work, and she was involved in providing technical service support. Her time at Tek Experts spanned from 2020 to 2021, totaling 11 months.
Educational Background in Software Development
Monserrat Sandí Fonseca has an extensive educational background in software development. She is pursuing a Bachelor's degree in Ingeniería en Desarrollo de Software at ULACIT, where she has been studying since 2022 and is expected to continue until 2025. Additionally, she holds a Técnico Medio en Desarrollo de Software from Colegio Técnico Cedes Don Bosco, where she studied from 2015 to 2020.
Professional Background and Technical Skills
Monserrat has amassed over 8 years of experience in software development and technical support roles. Her career started with a focus on software development, and she has since transitioned into technical support engineering roles. Her professional journey includes hybrid roles, reflecting her adaptability and technical expertise in both academic and corporate settings.