Paul Cantrell
About Paul Cantrell
Paul Cantrell is the Director of Customer Service at SentinelOne with over 25 years of experience in customer service and technical support roles.
Director of Customer Service at SentinelOne
Paul Cantrell currently holds the position of Director of Customer Service at SentinelOne. He joined the company in February 2018. In this role, he oversees the customer service operations and ensures high levels of customer satisfaction through efficient service delivery and support.
Senior Management Roles at Symantec
Paul Cantrell has a rich history with Symantec, spanning several roles. From 2017 to 2018, he worked as the Senior Manager of Premium Support Customer Success Managers for 9 months. Between 2015 and 2017, he was the Senior Manager of Business Critical Engineers in Mountain View, California. His tenure at Symantec also includes a 14-year period in Global Escalation Management from 2001 to 2015.
Career Beginnings in Technical Support at Symantec
Paul Cantrell began his professional journey at Symantec in 1995 as a Senior Technical Support Engineer. He continued in this position until 2001, accumulating six years of experience in technical support. His early career focused on providing advanced technical assistance and resolving complex customer issues.
Over 25 Years of Experience in Customer Service
With more than 25 years of experience in customer service and technical support roles, Paul Cantrell has developed a comprehensive understanding of customer needs and service processes. His career has seen a transition from technical support roles to senior management positions, emphasizing his growth and expertise in the field.
Expertise in Global Escalation Management
Paul Cantrell has extensive experience in managing global escalation processes. During his 14-year stint in Global Escalation Management at Symantec, he handled critical customer issues on a global scale, ensuring timely and effective resolution. This expertise highlights his ability to manage and resolve high-stakes situations.