Ricky N.
About Ricky N.
Ricky N. is a Support Engineer at SentinelOne with a background in technical support and cybersecurity education.
Current Position at SentinelOne
Ricky N. currently holds the position of Support Engineer at SentinelOne. He has been with the company since October 2021. His role involves providing essential support services, which are critical in maintaining SentinelOne's high standards of customer satisfaction and system functionality.
Previous Experience at Cleveland Clinic
Prior to his role at SentinelOne, Ricky N. worked at Cleveland Clinic in Weston, Florida as a Technical Support Engineer. He held this position for five years, from 2016 to 2021. During this time, he gained extensive experience in providing technical support, contributing to a robust healthcare environment.
Technical Roles at Dell and Aflac
Ricky N. also worked at Dell as a Technical Analysis Sr. Associate in Boca Raton, Florida, albeit for a brief period of five months in 2016. Before Dell, he was employed at Aflac as a Technical Support Specialist for seven months from 2015 to 2016 in Columbus, Georgia. These roles further solidified his technical expertise.
Early Career at Columbus Consolidated Government
Ricky N. began his career at Columbus Consolidated Government in Columbus, Georgia, where he served as a Personal Computer Technician. He worked in this position for five years, from 2010 to 2015. This role provided him with foundational experience in computer technology and customer support.
Educational Background in Cybersecurity
Ricky N. has a strong educational background in cybersecurity and IT. He earned a Master of Science (MS) degree in Cyber/Computer Forensics and Counterterrorism from the University of Central Florida, studying there from 2019 to 2021. Prior to this, he achieved a Bachelor of Science (BS) in Information Technology - Cybersecurity from Broward College, where he studied from 2017 to 2019. He also holds an Associate's Degree in Networking Specialist from Columbus Technical College, which he earned between 2010 and 2013.