Shalini Sharma
About Shalini Sharma
Shalini Sharma is a Customer Success Manager at SentinelOne in Bengaluru, Karnataka, India, with over 6.5 years of experience in customer-facing roles in the IT industry.
Current Company: SentinelOne
Shalini Sharma is currently employed at SentinelOne as a Customer Success Manager. Based in Bengaluru, Karnataka, India, she plays a vital role in ensuring customer satisfaction and success with SentinelOne's products and services. Her responsibilities likely include managing customer relationships, addressing client issues, and facilitating product adoption.
Previous Role: PingSafe
Before joining SentinelOne, Shalini Sharma worked at PingSafe as a Customer Success Manager from 2023 to 2024. In this role, she operated in a hybrid capacity, balancing remote and on-site work in Bengaluru, Karnataka, India. Her role would have involved managing client accounts, resolving technical issues, and enhancing customer experience with PingSafe's offerings.
Technical Account Manager at Zscaler
Shalini Sharma served briefly as a Technical Account Manager at Zscaler from 2021 to 2022, for three months. During her tenure, she would have been responsible for managing technical relationships with customers, assisting with the implementation of Zscaler's solutions, and ensuring client success.
Technical Support Engineer at Forcepoint
Shalini Sharma worked at Forcepoint from 2019 to 2021 as a Technical Support Engineer. Over two years, her duties would have included providing technical assistance, troubleshooting client issues, and ensuring smooth operation of Forcepoint's security solutions.
Education at Uttarakhand Technical University
Shalini Sharma earned her Master's degree in M.tech from Uttarakhand Technical University. She studied from 2013 to 2015, which provided her with a strong foundation in technical knowledge that she has applied throughout her career in the IT industry.