Soumeyn Ganguly
About Soumeyn Ganguly
Soumeyn Ganguly is a Senior Technical Support Manager at SentinelOne in Bengaluru, Karnataka, India, with extensive experience in technical support and management roles at various companies including Trellix, McAfee, and Microsoft.
Current Role at SentinelOne
Soumeyn Ganguly is currently serving as a Senior Technical Support Manager at SentinelOne, based in Bengaluru, Karnataka, India. His position involves a hybrid work model. In this role, Soumeyn is responsible for overseeing the technical support team, ensuring high levels of customer satisfaction and efficient problem resolution. His leadership helps drive the company’s support initiatives in the region.
Previous Experience at SentinelOne and Trellix
Before his current position, Soumeyn Ganguly worked at SentinelOne as a Technical Support Manager for six months from 2023 to 2024. He was based in Bengaluru, Karnataka, India, utilizing a hybrid work model. Prior to that, he served as a Technical Support Manager at Trellix from 2022 to 2023 in Bangalore Urban, Karnataka, India. This role was conducted on-site. In both roles, Soumeyn focused on building and managing high-performing teams and optimizing support processes.
Career at McAfee
Soumeyn Ganguly had a significant tenure at McAfee, where he held various roles from 2007 to 2021 in Bangalore. He started as a Sr. Tier-III Engineer & Product Socket from 2007 to 2013, then progressed to a Lead Engineer from 2014 to 2017. From 2017 to 2021, he served as a Manager Technical Support. During his time at McAfee, he successfully built three high-performing support teams, known for high CSAT and productivity. He also implemented a program that enhanced weekend support services, achieving a 92% SLA by reducing wait times and optimizing costs.
Educational Background
Soumeyn Ganguly has a diverse educational background. He earned a Postgraduate Degree in Cloud Computing from Great Lakes Institute of Management in 2023. He completed an eMDP in Business Administration and Management from the Indian Institute of Management, Kozhikode in 2022. Soumeyn is also a Project Management Professional (PMP) certified by PMI. Additionally, he holds a diploma in Management from ICFAI and multiple certifications from Microsoft in Information Technology, including MCSE, MCSA, and MCP. He started his higher education journey with a Bachelor of Commerce (B.Com.) from Prafulla Chandra College.
Personal Interests and Skills
Soumeyn Ganguly is passionate about traveling, with a dream project to drive from Chandigarh to Ladakh and return via Kashmir. He has a keen interest in visiting Cappadocia, Turkey, again. Known for his excellent analytical and problem-solving skills, Soumeyn focuses on data-driven decision-making. He also enjoys mentoring professionals, creating success stories and inspirations for others.