Suresh Padmanabhan
About Suresh Padmanabhan
Suresh Padmanabhan is the AVP of the Critical Accounts Program at SentinelOne, with over 30 years of experience in technical support and customer success roles.
Current Role at SentinelOne
Suresh Padmanabhan is currently serving as the AVP, Critical Accounts Program at SentinelOne in the San Francisco Bay Area. He joined SentinelOne in November 2022 and brings extensive experience to this role, focusing on managing critical accounts and ensuring customer success.
Previous Experience at Palo Alto Networks
Before joining SentinelOne, Suresh Padmanabhan worked at Palo Alto Networks. He held the position of Director, Support Programs (Cortex XDR and Prisma Cloud) for 7 months in 2022. From 2016 to 2022, he was the Director of the Global Critical Customer Escalations Program (CAP), providing leadership in critical customer support.
Tenure at NetApp
Suresh Padmanabhan spent a significant part of his career at NetApp, where he held multiple roles. He served as Senior Director, Critical Account Program (CAP), Customer Success Operations from 2003 to 2016. Prior to that, he was the Director at NetApp from 2001 to 2004 and worked as Escalations Engineer, Global Escalations Manager from 1998 to 2001.
Early Career and Technical Roles
Suresh Padmanabhan's early career includes various technical roles. He worked at Alteon Networks as a Member of Technical Staff in Engineering from 1997 to 1998. Prior to that, he was in Auspex as Manager, Escalations Product Support from 1991 to 1997. He also held positions at Amdahl Corp., Volt Delta Resources, and Onex Corporation, contributing to his over 30 years of experience in technical support and customer success.
Extensive Experience in Customer Success
With over 30 years of experience, Suresh Padmanabhan has built a robust career in technical support and customer success. His roles across various companies in the San Francisco Bay Area and other parts of California have primarily focused on managing critical customer escalations, leading support programs, and holding senior leadership positions in customer success operations.