Surya Prakash
About Surya Prakash
Surya Prakash is a Salesforce Systems Analyst at SentinelOne with a background in IT support and administration.
Current Role at SentinelOne
Surya Prakash currently holds the position of Salesforce Systems Analyst at SentinelOne. In this role, he is responsible for managing and optimizing Salesforce systems remotely. His position allows him to leverage his extensive knowledge in Salesforce administration and troubleshooting. Surya's dedication to seeking continuous improvement and expanding his technical skills directly contributes to his effectiveness in this role.
Previous Experience at FactSet
Before his current role, Surya Prakash worked at FactSet as an Application Support Engineer-II from 2019 to 2022. Based in Hyderabad, Telangana, India, he spent three years providing technical support and performing Root Cause Analysis (RCA) for FactSet applications. This role helped him build a strong foundation in troubleshooting and support within the IT, cybersecurity, and fintech sectors.
Educational Background in Computer Science
Surya Prakash completed his Bachelor's degree in Computer Science Engineering (CSE) from St. Peter's Engineering College. He attended the college from 2015 to 2018, gaining a thorough grounding in computer science principles and practices. His education laid the groundwork for his subsequent certifications and career advancements in IT and Salesforce system administration.
Salesforce Certifications and Achievements
Surya Prakash holds several key certifications in Salesforce, including Salesforce Admin and Advanced Admin. Additionally, he has achieved the Trailhead Ranger rank, which showcases his deep understanding and proficiency within the Salesforce ecosystem. These certifications underscore his skills and dedication to mastering Salesforce technologies.
Expertise in Technical Support and Administration
With several years of experience in technical support and administration services, Surya Prakash has developed significant expertise in troubleshooting and system management. His background spans across multiple sectors including IT, cybersecurity, and fintech. Surya is proactive in expanding his technical skills and knowledge, which enhances his ability to effectively support complex systems and applications.