Vance Thompson
About Vance Thompson
Vance Thompson is a Technical Support Engineer - Backline at SentinelOne with over 30 years of experience in technology and network administration.
Current Role at SentinelOne
Vance Thompson is currently serving as a Technical Support Engineer - Backline at SentinelOne in the United States. In this role, he effectively handles complex technical issues, ensuring the seamless functionality of SentinelOne's cybersecurity solutions. This position exemplifies his advanced expertise in technical support, system troubleshooting, and customer service within a hybrid working environment.
Previous Roles at SentinelOne
Before his current position, Vance Thompson worked at SentinelOne as a Site Reliability Engineer from 2020 to 2022. During his tenure, he played a crucial role in maintaining and enhancing the reliability and performance of SentinelOne's IT infrastructure. His responsibilities likely included the development and implementation of automated solutions to resolve system issues, underscoring his proficiency in site reliability engineering.
Extensive Experience at Symantec
Vance Thompson has a rich history with Symantec, having held multiple roles over 15 years. His positions ranged from SQA Specialist/Principal SQA Specialist (2004-2007) to Sr. SQA Engineer (2007-2014), and finally Principal SQA Engineer (2014-2019). Throughout these roles, he amassed significant expertise in software quality assurance, contributing to product stability and performance. His long-term association with Symantec highlights his deep understanding of software quality processes and dedication to product excellence.
Quality Assurance Manager at Nulia
Vance Thompson served as Quality Assurance Manager at Nulia in Eugene, Oregon for six months in 2019-2020. In this role, he was responsible for overseeing quality assurance practices and ensuring that software products met rigorous standards. His work at Nulia demonstrates his capability to lead QA efforts and manage teams to achieve high-quality product outcomes.
Early Career and Versatility
Vance Thompson's career started in the early 1990s as a Network Administrator at Centennial Bank, where he worked for seven years. He then transitioned to a consulting role at Network One from 1997 to 2000. His early career showcases his versatility in IT roles, ranging from network administration to consulting. This foundational experience laid the groundwork for his later specialization in quality assurance and technical support.