Jill Ann Leigh
About Jill Ann Leigh
Jill Ann Leigh is a Senior Manager of Customer Support at Sera Prognostics, with over 20 years of experience in managing call centers and improving business practices. She has held various leadership roles in notable companies, including 1-800 CONTACTS and Scholastic Book Fairs, and holds a Bachelor of Science degree in Sociology from the University of Utah.
Current Role at Sera Prognostics
Jill Ann Leigh serves as the Senior Manager of Customer Support at Sera Prognostics, a position she has held since 2017. In this role, she oversees customer support operations and implements strategies to enhance client satisfaction. Her leadership has contributed to the development of new business processes that have significantly improved client satisfaction and reduced labor time.
Previous Experience in Customer Support
Prior to her current role, Jill Ann Leigh accumulated extensive experience in customer support and call center management. She worked as Call Center Director at 1-800 CONTACTS from 1998 to 2001, where she managed call center operations. She also served as Inside Sales Supervisor at Scholastic Book Fairs for seven months in 2015, and as Concierge Sales Manager at Merry Maids from 2016 to 2017.
Background in Retail Management
Jill Ann Leigh has a background in retail management, having worked as Store Manager for Crabtree & Evelyn from 1986 to 1989. This role involved overseeing store operations and managing staff. Additionally, she held the position of Managing Director Call Center Demonstrator Support at Stampin' Up! for 14 years, from 2001 to 2015, where she focused on supporting demonstrators and enhancing customer experience.
Educational Qualifications
Jill Ann Leigh earned a Bachelor of Science degree in Sociology from the University of Utah. Her educational background has provided her with a foundation in understanding social dynamics, which complements her extensive experience in customer support and management.
Expertise in Call Center Operations
With over 20 years of experience in managing call centers, Jill Ann Leigh possesses technical proficiency in inContact call center solution software. Her expertise includes hiring and training employees, as well as creating and implementing strategies that strengthen company sales and improve business practices.