Richard Amedeo
About Richard Amedeo
Richard Amedeo is a Production Manager at Servco Pacific Inc. in Essendon Fields, Victoria, Australia, with extensive training in management and mechanical studies.
Work at Servco
Richard Amedeo has been serving as the Production Manager at Servco Pacific Inc. since 2021. In this role, he oversees the operations of the service department in Essendon Fields, Victoria, Australia. His responsibilities include monitoring dealership performance indicators daily to enhance business operations and maximize service department efficiency. He also prepares monthly reports for dealer management, summarizing targets and profitability.
Education and Expertise
Richard Amedeo has a diverse educational background. He studied at the Toyota Institute, where he focused on People Management and completed Management Training in 2003. He also holds an Advanced Business Management Diploma from the Australian Institute of Management, which he earned between 2013 and 2015. Additionally, he obtained a Trade Certificate in Mechanical studies from Box Hill College of Tafe, completing his studies from 1989 to 1993. His foundational education includes a VCE from Swinburne Technical School, completed from 1983 to 1988.
Management and Training Responsibilities
In his role as Production Manager, Richard Amedeo manages dealership service training plans and oversees staff implementation. He communicates policies, procedures, and philosophies to service staff to ensure customer satisfaction. He also manages and coaches direct reports, setting goals and key performance indicators (KPIs) while conducting performance reviews.
Performance Monitoring and Improvement Initiatives
Richard Amedeo is responsible for monitoring service department warranty compliance and vehicle delivery quality inspections within pre-delivery processes. He has implemented the Toyota TSM Standards Certification Program within the dealership service department. Additionally, he improves customer relations at the dealer staff level by analyzing relevant data and providing assistance on process improvements.
Business Optimization Strategies
Richard Amedeo maximizes dealer business opportunities by utilizing financial data, key performance indicators, and benchmarking. He focuses on analyzing dealership performance indicators to enhance service department operations and improve overall business outcomes.