Eric Nguyen
About Eric Nguyen
As a Web Analyst at ServiceNow, I work with cross-functional and multinational teams to analyze and visualize webpage KPIs. To improve our business success goals, I try to understand user behavior on our websites using Adobe Analytics and Contentsquare to see users' journeys and click maps, then visualize the dashboard and create presentations with recommendations to the stakeholders. I am also a San Jose State University Business Administration graduate focused on Management Information Systems specifically experienced in Adobe Analytics, SQL, and Python to support business decisions. Currently, I am training in UiPath to become a RPA Developer and learn how to automate processes and remove repetitive task to improve productivities. Recent Achievement: Excel VBA Announcement Program: - Engineered semi-automated announcement program using Excel VBA that saved the company time and improved transparency with business partners - The program was able to collect in-house Amazon Logistics data server and wrangle that data into Excel and make announcements to specific business partner chat channels. The goal of this program was to reduce the time spent manually collecting online data and manually typing out announcements, reducing the processing time by approx. 70%, allowing the handler to focus on other tasks Brand Campaign at ServiceNow: - Partnered with stakeholders for this project to analyze performance changes with new updates and made recommendations to move high attractive CTAs to higher exposed areas, improving overall page interaction by ~11% - The goal for the site was to improve awareness for the brand that was run by a certain ad to attracts customers elsewhere on the page, but the location was not optimal. Visualized dashboard and presented findings to the team, CTA was moved to a more optimized location improving visitors interactions.