Georgie V.
About Georgie V.
Georgie V. serves as the Director of Business Development at Servion Global Solutions in Kuala Lumpur, Malaysia, where he has led significant projects in process automation and customer experience solutions since 2019.
Work at Servion Global Solutions
Georgie V. has served as the Director of Business Development at Servion Global Solutions since 2019. In this role, he focuses on enhancing business strategies and driving growth initiatives. His leadership has been instrumental in implementing innovative solutions that improve operational efficiency and customer experience. Georgie is based in Kuala Lumpur, Malaysia, where he collaborates with teams to develop and promote advanced technology solutions tailored for the financial services sector.
Education and Expertise
Georgie V. holds a Bachelor's degree in Computer Science from Oxford Brookes University, which he completed in 1999. He also earned an Advanced Diploma in Computer Science and a Diploma in Computer and Information Sciences from Informatics College, studying from 1996 to 1998. His educational background has equipped him with a solid foundation in technology and systems integration, further enhanced by his certification as a cloud architect and system integrator expert in FINTECH Customer Experience solutions.
Background
Before joining Servion Global Solutions, Georgie V. accumulated significant experience in business development and technology management. He worked at Siemens Enterprise Networks as a Business Development Manager from 2008 to 2014, where he focused on improving operational efficiency in contact centers. Additionally, he served as Assistant Vice President at Citibank Malaysia from 2003 to 2004, specializing in VoIP networks and call center operations. His diverse background in technology and business development informs his current role.
Achievements
Georgie V. has led several impactful projects throughout his career. Notably, he spearheaded a project that enabled process automation for card operations, mortgage, retail management, and insurance reimbursement, achieving over 50% automation in processes and reducing operational costs by 40%. He also improved contact center operational efficiency by developing a custom automatic speech recognition engine, enhancing multilingual support through context analysis tools in natural language processing.
Innovative Solutions in Customer Experience
Georgie V. has proposed and implemented advanced customer experience solutions, including Amazon Connect for insurance companies. This initiative integrated live chat systems with chatbots and social media platforms like Facebook Messenger and WhatsApp through API connectors. His work has focused on enhancing customer service scores by implementing next best actions for retail banking customer experience teams, which improved key performance indicators in quality management.