Jillian Ross
About Jillian Ross
Jillian Ross is a Brand Leader currently working at Setmore in Edinburgh, United Kingdom. With a background in psychology and criminology, she has expertise in brand communication and customer journey development, and is passionate about integrating customer feedback into brand strategies.
Work at Setmore
Jillian Ross has been serving as the Brand Leader at Setmore since 2020. In this role, she focuses on enhancing brand communication and integrating customer feedback into brand strategies. Her position is based in Edinburgh, United Kingdom, where she has contributed to the company's growth and brand reputation over the past four years.
Previous Experience
Before joining Setmore, Jillian Ross worked at AnywhereWorks as a Project Manager from 2018 to 2020. She also held the position of CX Associate at FULL Creative for seven months in 2018. Additionally, she has experience as a Mental Health Case Worker with the NHS from 2013 to 2017, where she developed skills in customer journey development and brand ambassadorship.
Education and Expertise
Jillian Ross studied at Northumbria University, where she earned a dual honours degree in Psychology with Criminology, achieving a 2:1 classification. This educational background provides her with a unique perspective on consumer behavior, which she applies to her expertise in brand communication and reputation management.
Background
Jillian Ross has a professional background that combines psychology and criminology with brand management. Her experience in mental health and customer service roles has informed her approach to brand leadership, allowing her to effectively integrate customer insights into strategic brand initiatives.
Passion for Customer Feedback
Jillian Ross is passionate about integrating customer feedback into brand strategies. This focus on customer insights helps her to develop effective communication and enhance the overall customer experience, aligning brand objectives with consumer needs.