Rebecca Berry
About Rebecca Berry
Rebecca Berry is an Order Fulfillment Specialist with over 20 years of experience in customer service and leadership roles. She has held various positions in organizations such as JPMorgan Chase & Co., Assurant, and SettlementOne, specializing in mentoring, training, and communication.
Work at SettlementOne
Rebecca Berry has been employed at SettlementOne as an Order Fulfillment Specialist since 2020. In this role, she is responsible for managing the order fulfillment process, ensuring that client needs are met efficiently and effectively. Her experience in customer service and leadership roles contributes to her ability to handle complex tasks and maintain high standards of service.
Previous Experience at JPMorgan Chase & Co.
Rebecca Berry worked at JPMorgan Chase & Co. in various capacities from 2004 to 2008. Initially, she served as an Escalations Specialist III for three years in Columbus, Ohio, where she addressed customer issues and escalated matters as necessary. She later took on the role of Client Relations Supervisor for one year, further developing her skills in client management and customer service.
Experience at Assurant
Rebecca Berry held multiple positions at Assurant from 2008 to 2012 and again from 2016 to 2020. She worked as a Hazard Insurance Processor for four years in Duluth, Georgia, and later served as a Status Processor II for four years in Springfield, Ohio. These roles involved processing insurance claims and managing client communications, enhancing her expertise in the insurance sector.
Education and Expertise
Rebecca Berry studied Early Childhood Education and Teaching at Wright State University from 2011 to 2013. She also attended North Central State College. Her educational background, combined with over 20 years of experience in customer service and leadership roles, has equipped her with skills in mentoring, training, delegation, and effective communication.
Leadership and Management Skills
Rebecca Berry has held management and lead positions in Mortgage Originations and Appraisal Management. Her extensive experience in leadership roles has allowed her to develop a strong ability to mentor and motivate team members. She is recognized for her adaptability to new challenges and changes in the workplace.