Audrey De Ridder
About Audrey De Ridder
Audrey De Ridder serves as the Customer Support Enterprise Manager at Sezzle, where she has worked since 2021. She has a background in customer support and team leadership, having previously held roles including Customer Support Representative and Customer Support Lead at Sezzle.
Work at Sezzle
Audrey De Ridder has been employed at Sezzle since 2019, starting as a Customer Support Representative for five months. She transitioned to the role of Customer Support Lead in 2020, where she has worked for four years. In 2021, she advanced to the position of Customer Support Enterprise Manager. In her current role, she collaborates with Support Leadership to develop communication strategies for enterprise partners and acts as the Voice of Customer, advocating for product changes and addressing customer issues.
Education and Expertise
Audrey De Ridder studied at Minneapolis College of Art and Design, where she earned a Bachelor of Science in Entrepreneurship/Entrepreneurial Studies from 2017 to 2019. Prior to that, she attended Foothill College from 2015 to 2016. Her educational background provides her with a strong foundation in business and customer support strategies.
Background
Before joining Sezzle, Audrey De Ridder gained experience in various roles. She worked as a Spring Intern at Minny & Paul for three months in 2019 and held positions at Anthropologie as a Visual Display Intern in 2015 and a Visual Sales Associate in 2016. Additionally, she interned at Hunt Adkins for one month in 2018. These roles contributed to her skills in customer support and team management.
Achievements
In her role at Sezzle, Audrey De Ridder has overseen significant improvements in team performance, notably increasing the team QA score from 65% to 93% over seven months. She has also coached eight direct reports into promotions within the Support Department over a 12-month period, demonstrating her commitment to team development and success.