Avinash M
About Avinash M
Avinash M is a Customer Support Specialist with experience in enhancing customer experiences and resolving escalations. He has worked at SmarterHomes Technologies and currently serves in the same role at Sezzle, demonstrating a commitment to customer satisfaction and operational insights.
Work at Sezzle
Currently, Avinash M serves as a Customer Support Specialist at Sezzle, where he has been employed since 2021. His role involves providing customer support and addressing inquiries to enhance user experience. Avinash's experience in customer service and technical support contributes to his effectiveness in this position.
Previous Experience at SmarterHomes Technologies
Avinash worked at SmarterHomes Technologies Pvt. Ltd. as a Customer Support Specialist from 2017 to 2021. During his four years in this role, he provided valuable feedback to various teams aimed at improving customer experiences. His performance earned him the 'Rising Star' award during the annual meeting, recognizing him as a standout performer.
Experience at HGS - Hinduja Global Solutions
Before joining SmarterHomes Technologies, Avinash was employed at HGS - Hinduja Global Solutions as a Technical Support Executive from 2015 to 2017. In this role, he gained experience in managing customer escalations and effectively resolving concerns over a two-year period.
Education and Expertise
Avinash holds a Bachelor of Technology (BTech) degree from GITAM Deemed University, where he studied from 2009 to 2013. His educational background has provided him with a solid foundation in technology, which he applies in his customer support roles.
Background and Skills
Avinash transitioned from a complete BPO environment to a startup culture, which allowed him to gain insights into business operations. He has developed a strong adherence to timelines and customer needs, ensuring a positive customer experience throughout his career.