Hadi Alaoua, Ms It
About Hadi Alaoua, Ms It
Hadi Alaoua is an IT Operations Specialist at Sezzle, where he has worked since 2020. He holds a Bachelor's degree in Information Technology from the University of Minnesota-Twin Cities and a Master's degree in Information Technology from the University of Wisconsin-Stout.
Current Role at Sezzle
Hadi Alaoua serves as an IT Operations Specialist at Sezzle since 2020. In this role, he administers a variety of services including Google Workspace, Jamf, Atlassian JIRA, Microsoft Office, GitLab, Adobe, and Slack. He is responsible for ensuring the success of over 200 employees globally by providing technical support. His work involves implementing solutions using automation and the Scrum Agile methodology, enhancing operational efficiency within the organization.
Previous Experience at Sezzle
Prior to his current position, Hadi Alaoua held multiple roles at Sezzle. He began as a Customer Experience Intern from 2018 to 2019, followed by a year as a Customer Experience Representative from 2019 to 2020. He later transitioned to the role of Support Automation and Integration Specialist for 7 months in 2020. Throughout these positions, he gained valuable experience in customer service and technical support.
Educational Background
Hadi Alaoua earned a Bachelor’s Degree in Information Technology from the University of Minnesota-Twin Cities, where he studied from 2014 to 2018. He furthered his education by obtaining a Master of Science in Information Technology from the University of Wisconsin-Stout, completing his studies from 2019 to 2021. His academic background supports his expertise in IT operations and management.
Volunteer Experience
Before his professional career, Hadi Alaoua volunteered at Al-Amal School as a Computer Lab Volunteer from 2013 to 2017. During this four-year period in Fridley, MN, he contributed to the educational environment by assisting with computer lab operations, which helped him develop foundational skills in IT support and management.
Technical Skills and Projects
Hadi Alaoua has developed a range of technical skills throughout his career. He has experience managing and building integrations for JIRA and ZenDesk. Additionally, he has taken ownership of various side projects that provide business value, including managing Zapier integrations and building Python scripts. His technical expertise supports his role in IT operations and enhances the efficiency of processes at Sezzle.