Jagdesh D.
About Jagdesh D.
Jagdesh D. is the Director of Customer Support at Sezzle, where he has worked since 2021. He has a diverse professional background in customer support and business development, with experience at various companies including Propertyfinde.ae, Citibank, and IBM.
Current Role at Sezzle
Jagdesh D. serves as the Director of Customer Support at Sezzle, a position he has held since 2021. Based in Bengaluru, Karnataka, India, he focuses on enhancing customer experiences and implementing effective support strategies. His role involves utilizing customer relationship management (CRM) techniques and Net Promoter Score (NPS) implementation to drive success in customer support portfolios.
Previous Experience in Customer Support
Before joining Sezzle, Jagdesh D. accumulated extensive experience in customer support roles across various organizations. He worked as the Director of Customer Success & Support at CarIQ from 2018 to 2021 and held positions at Prometric as Regional Operations Manager from 2014 to 2016, and at Citibank as Customer Services & Card Marketing from 2007 to 2008. His background includes a strong emphasis on team development and process simplification.
Educational Background
Jagdesh D. completed his Bachelor of Commerce (B.Com.) at Delhi University from 1999 to 2002. He furthered his education in business analytics and intelligence at the Great Lakes Institute of Management, achieving a Data Analytics Using Excel certification in 2020. Additionally, he studied Customer Management, Retention & Relationship Building at the Indian Institute of Management Bangalore, earning a Customer Relationship Management (CRM) certification.
Leadership Philosophy
Jagdesh D. believes that kindness and compassion are essential performance indicators in business. This perspective informs his leadership style and approach to customer relations. He emphasizes the importance of inventing and simplifying processes to improve client experiences, showcasing a commitment to fostering a supportive and growth-oriented team environment.
Diverse Interests
Outside of his professional commitments, Jagdesh D. has a passion for cocktail mixing and fragrance collecting. These interests reflect a diverse range of personal pursuits that complement his professional life and contribute to his well-rounded character.