Will Maimonis
About Will Maimonis
Will Maimonis is a Senior Quality Assurance Analyst at Sezzle, where he has worked since 2019. He specializes in customer experience audits and provides weekly feedback to agents, leveraging his background in customer service and quality assurance.
Work at Sezzle
Will Maimonis has been employed at Sezzle since 2019, currently holding the position of Senior Quality Assurance Analyst. In this role, he conducts customer experience audits for over 60 agents, focusing on identifying and reporting trends to enhance service quality. His responsibilities include creating and monitoring processes within the Customer Experience Support organization, ensuring efficient operations and high standards of service delivery.
Previous Experience in Customer Experience
Prior to his current role, Will Maimonis worked as a Customer Experience Agent at Sezzle from 2019 to 2020 for 11 months. He also served as a Customer Experience Agent at Bite Squad in 2018 for 4 months, followed by a position as a Customer Experience Quality Assurance Analyst at Bite Squad from 2018 to 2019 for 1 year. These roles provided him with foundational experience in customer service and quality assurance.
Training and Development Focus
Will Maimonis is passionate about training and development, which is evident in his practice of providing agent-specific feedback on a weekly basis. This commitment to continuous improvement helps enhance the skills of customer service agents and contributes to overall team performance.
Educational Background
Will Maimonis studied at the College of DuPage from 2008 to 2009, focusing on Music Theory and Composition as well as Music Production. This educational background provided him with a diverse skill set that complements his professional roles.