Quentin Vaterlaus
About Quentin Vaterlaus
Quentin Vaterlaus is a Senior Business Process Analyst with expertise in data and analytics for customer-facing business areas, particularly in call centers. He has a diverse background in business analysis and process improvement, having worked for several companies including UnitedHealth Group and Shamrock Foods Company.
Work at Shamrock Foods
Quentin Vaterlaus currently serves as a Senior Business Process Analyst at Shamrock Foods Company, a role he has held since 2021. In this position, he focuses on enhancing business processes through data and analytics, particularly in customer-facing areas. His work is aimed at fostering innovation and encouraging disruption within the company’s operational framework.
Previous Experience in Business Analysis
Prior to his role at Shamrock Foods, Quentin Vaterlaus worked at MedAvail Technologies Inc. as a Senior Business Data Analyst from 2019 to 2021. He also held the position of Associate Business Analyst at UnitedHealth Group from 2017 to 2019. His earlier experience includes a five-year tenure as a Report Analyst at OptumRx, a division of UnitedHealth Group, from 2012 to 2017.
Education and Expertise
Quentin Vaterlaus studied at Arizona State University, where he earned a Bachelor's degree in History from 2010 to 2012. He also attended the University of Phoenix, achieving an Associate degree in Information Technology from 2006 to 2008. His educational background complements his professional expertise in data analysis, project management, and process improvement.
Skills and Specializations
Quentin possesses a diverse skill set that includes data analysis and presentation, innovation, project management, and Six Sigma methodologies. He has a particular focus on call center management and client services, which aligns with his specialization in customer-facing business areas. Quentin is also trained as a Six Sigma Black Belt and is pursuing certification.
Career Background
Quentin Vaterlaus has a varied career history that includes roles in different sectors. He began as a Customer Support Specialist at Apollo Group from 2005 to 2009, followed by a position as a Senior Client Coordinator at Fieldwork Phoenix from 2010 to 2012. He also worked briefly as a QA Tester at D3Publisher of America in 2009.