Steve Roles
About Steve Roles
Steve Roles serves as the Vice President of Service Delivery at Shapeblue, where he has worked since 2012. He has significant experience in managing large-scale implementations of the Apache CloudStack project and has developed enterprise-grade support offerings for the platform.
Work at ShapeBlue
Steve Roles has served as Vice President of Service Delivery at ShapeBlue since 2012. In this role, he oversees the service delivery operations and engages in new business development. He frequently meets with CEOs to discuss the implementation of CloudStack, Citrix CloudPortal Business Manager, and NetScaler. His responsibilities include managing large-scale implementations and ensuring the delivery of enterprise-grade support for Apache CloudStack.
Education and Expertise
Steve Roles possesses extensive expertise in cloud computing and enterprise IT outsourcing. His involvement with the Apache CloudStack project has been ongoing since 2012. He has gained domain experience across various sectors, including finance, professional services, and defense markets. His background includes holding senior technical, project, and account management roles, which have equipped him with the skills necessary for managing complex cloud deployments.
Background
Before joining ShapeBlue, Steve worked at Fifosys as a Technical Account Manager from 2004 to 2012. During his tenure, he developed strong relationships with clients and managed several large customer engagements, including significant public and private cloud deployments. His experience in coordinating and developing worldwide teams has contributed to his ability to lead large-scale projects effectively.
Achievements
Steve has participated in the ongoing development of the FOSS Apache CloudStack project and has project managed several large-scale implementations, including some of the world's largest production clouds. He is currently focused on rolling out the first commercial support offering for Apache CloudStack, aimed at providing enterprise-grade support globally. His leadership in implementing and delivering an enterprise-grade support product has been significant in enhancing service delivery.