Anjanette Hill Mendoza
About Anjanette Hill Mendoza
Anjanette Hill Mendoza serves as the Chief Customer Officer at SheerID, where she leads customer success and support teams. With over 30 years of experience in the SaaS industry, she specializes in customer success analytics and program development, focusing on aligning customer needs with product offerings.
Work at SheerID
Anjanette Hill Mendoza currently serves as the Chief Customer Officer at SheerID, a position she has held since 2021. In this role, she is responsible for leading post-sales implementation, customer success, product support, and consumer support teams. Her focus is on enhancing customer experience through the integration of customer success plans with Salesforce and other platforms. Mendoza's leadership aims to create value for customers by aligning their needs and goals with the company's product and service offerings.
Previous Experience in Customer Success
Before joining SheerID, Anjanette Hill Mendoza held several key positions in customer success across various organizations. She served as Vice President of Customer Success at Glassdoor from 2015 to 2017 and as Senior Director of Customer Success at Extole from 2011 to 2012. Additionally, she worked as Head of Customer Experience at DroneDeploy from 2019 to 2021 and as Vice President of Customer Success at Advent Software from 2014 to 2015. Her extensive background includes fostering customer satisfaction and developing customer success analytics.
Education and Expertise
Anjanette Hill Mendoza earned her Bachelor of Arts in Sociology with a Law Emphasis from the University of California, Santa Cruz, where she studied from 1987 to 1991. She furthered her education at the University of the Pacific - McGeorge School of Law, obtaining her Juris Doctor degree from 1992 to 1995. Mendoza specializes in customer success analytics and program development, with a focus on customer adoption, nurture campaigns, and education. Her academic background supports her expertise in aligning customer needs with business objectives.
Career Background in SaaS Industry
With over 30 years of experience in the SaaS industry, Anjanette Hill Mendoza has worked across multiple verticals, including employer branding, financial services, collaboration software, and online marketing. Her career includes roles such as Supervisor of Financial Services at E*Trade Financial and Lead Manager of Customer Success at Cisco/WebEx. Mendoza has a proven track record of turning around under-performing operations and building and leading global and remote teams, contributing to her reputation in the industry.
Leadership and Customer-Centric Focus
Anjanette Hill Mendoza emphasizes a culture of customer success and satisfaction within the organizations she leads. Her leadership approach integrates customer success strategies with operational goals, ensuring that customer needs are met effectively. Mendoza's initiatives focus on creating value for customers by enhancing their experience and fostering long-term relationships. Her commitment to customer-centric practices positions her as a leader in the field of customer success.