Brittany Berks
About Brittany Berks
Brittany Berks is a Customer Success Manager with a background in sales and account management. She holds a Bachelor's degree in Integrated Strategic Communication from Washington State University and has worked for companies such as SheerID and ZoomInfo in various roles.
Current Role at SheerID
Brittany Berks currently serves as a Customer Success Manager at SheerID, a position she has held since 2024. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer success allows her to effectively address client needs and enhance their overall experience with the company.
Previous Experience at SheerID
Before her current position, Brittany worked at SheerID as an Enterprise Sales professional from 2022 to 2024. During her tenure, she contributed to the company's sales efforts, engaging with enterprise clients and helping to drive revenue growth. Her experience in sales provided her with valuable insights into customer needs and market dynamics.
Career at ZoomInfo
Brittany Berks has extensive experience at ZoomInfo, where she held multiple roles over several years. She started as a Sales Development Representative from 2018 to 2019, then progressed to an Account Executive from 2019 to 2020. Following that, she served as Enterprise Customer Account Manager from 2020 to 2021, and finally as an Account Manager from 2021 to 2022. Her diverse roles at ZoomInfo equipped her with a comprehensive understanding of sales processes and customer management.
Educational Background
Brittany studied at Washington State University, where she earned a Bachelor's degree in Integrated Strategic Communication. Her studies spanned from 2016 to 2018, providing her with a solid foundation in communication strategies and practices that she has applied throughout her career.
Internship Experience
Prior to her roles in sales and customer success, Brittany interned at the Western U.S. Agricultural Trade Association (WUSATA) from 2017 to 2018. This internship lasted six months and allowed her to gain practical experience in a professional setting, contributing to her overall career development.