Graham Burns
About Graham Burns
Graham Burns is a Salesforce Administrator with extensive experience in CRM process integration and data management. He has worked for several organizations, including CleanChoice Energy and SmartBrief, and currently serves in the same role at SheerID.
Work at SheerID
Graham Burns has been working as a Salesforce Administrator at SheerID since 2022. In this role, he is responsible for managing the Salesforce platform and ensuring effective CRM processes. His work includes data management and system integration to enhance operational efficiency.
Previous Experience in Salesforce Administration
Prior to his current position, Graham Burns served as a Systems Salesforce Administrator at CleanChoice Energy from 2020 to 2022. He also worked as Manager, CRM at SmartBrief from 2018 to 2020, where he implemented significant system upgrades, including Collaborative Forecasting and Single Sign-On via Google.
Internship Experience
Graham Burns gained early experience as a Marketing Intern at D.C. United in 2015, where he worked for four months. He also held an internship as Game Entertainment Intern at Monumental Sports & Entertainment from 2015 to 2016 for eight months, contributing to event management and marketing initiatives.
Education and Expertise
Graham Burns studied at American University, where he earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from 2013 to 2016. His educational background provides a foundation for his expertise in CRM systems and business processes.
Data Management and System Integration Skills
In his roles, Graham has conducted regular data maintenance and cleanup in Salesforce using tools like DemandTools and Data Loader. He has also managed the CRM process integration with Oracle Netsuite for invoicing, ensuring data integrity and backup solutions.