Julia Mc Cullough
About Julia Mc Cullough
Julia McCullough is a Senior Manager of Customer Success at SheerID, where she has worked since 2022. With extensive experience in eCommerce and customer success roles, she has previously held positions at Walmart eCommerce, Salsify, and True Fit Corporation.
Current Role at SheerID
Julia McCullough serves as the Senior Manager of Customer Success at SheerID, a position she has held since 2022. In this role, she focuses on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), ensuring that customer needs are met effectively. Julia plays a key role in the Voice of the Customer initiative, which enhances customer feedback mechanisms. She leads team enablement efforts to improve the performance and capabilities of her team, contributing to the overall success of the organization.
Previous Experience at Walmart eCommerce
Julia McCullough has extensive experience at Walmart eCommerce, where she worked in various roles from 2007 to 2016. Her positions included eCommerce Buyer, Category Site Merchandise Manager, Senior Manager of eCommerce Site Merchandising for Grocery, CPG, Baby & Gift Cards, and Senior Manager II for Customer Experience. Her tenure at Walmart eCommerce spanned nearly a decade, during which she developed skills in site merchandising and customer experience management.
Experience at Salsify and True Fit Corporation
Prior to her current role, Julia worked as the Principal Customer Success Manager for Global Accounts at Salsify for seven months in 2021. She also served as the Director of Client Success at True Fit Corporation from 2019 to 2021. In these roles, she focused on enhancing customer success strategies and managing client relationships, further solidifying her expertise in customer success.
Educational Background
Julia McCullough studied at Oregon State University, where she earned a Bachelor of Science (BS) degree in Merchandise Management. Additionally, she completed a Minor in Business Administration during her studies from 1996 to 2000. Her educational background provides a strong foundation for her career in customer success and eCommerce.
Career Development at Shutterfly and Bazaarvoice
Julia has held significant positions at Shutterfly, Inc. and Bazaarvoice. At Shutterfly, she was the Senior Manager of eCommerce Site Merchandising from 2012 to 2013. At Bazaarvoice, she worked as the Retail Account Director from 2016 to 2018. These roles contributed to her extensive experience in eCommerce and customer success, allowing her to develop a comprehensive understanding of the industry.