Mandie Estes
About Mandie Estes
Mandie Estes is a Senior QA Analyst specializing in Verification Support at SheerID, where she has worked remotely since 2022. With over 15 years of experience in customer service and a commitment to process improvement, she advocates for empathy and compassion in the workplace.
Work at SheerID
Mandie Estes currently holds the position of Senior QA Analyst - Verification Support at SheerID, a role she has occupied since 2022. In this capacity, she focuses on quality assurance processes related to verification support. Prior to her current role, she worked as a QA Analyst - Verification Support at SheerID from 2021 to 2022. Her experience at SheerID has been conducted in a remote work environment.
Previous Experience
Before joining SheerID, Mandie Estes worked at Amazon as a Customer Service Agent from 2016 to 2019, where she gained valuable experience in customer service. Following her tenure at Amazon, she served as a Customer Service Team Lead at wrrk from 2019 to 2021. This role involved overseeing customer service operations and leading a team, further developing her leadership skills.
Education and Training
Mandie Estes completed her secondary education at Hazleton Area High School. Her educational background laid the foundation for her extensive career in customer service and quality assurance.
Professional Focus and Philosophy
Mandie Estes advocates for leading with empathy and compassion in professional settings. She emphasizes the importance of process improvement, particularly in streamlining disjointed processes, to enhance efficiency and effectiveness in her work. Her passion for helping individuals grow and succeed in their roles reflects her commitment to fostering a supportive work environment.
Industry Experience
With over 15 years of experience in both retail and technical customer service environments, Mandie Estes has developed a comprehensive understanding of the industry. Her diverse background equips her with the skills necessary to address various challenges in customer service and quality assurance.