Serenity Mc Caw
About Serenity Mc Caw
Serenity McCaw serves as the Director of Global Sales Operations at SheerID, bringing over a decade of experience in revenue operations and sales processes. Her career includes significant roles at Sabre Corporation and Reltio, where she focused on enhancing operational efficiencies and supporting sales teams.
Current Role at SheerID
Serenity Mc Caw serves as the Director of Global Sales Operations at SheerID, a position she has held since 2020. In this role, she is responsible for managing processes and tools that support the go-to-market (GTM) team, overseeing operations from the initial sales funnel to customer renewal. Her focus is on optimizing pipeline generation and management, ensuring a sustainable operational cadence that enhances the efficiency of sales operations.
Previous Experience at Sabre Corporation
Prior to her current role, Serenity Mc Caw worked at Sabre Corporation in various capacities. She served as a Senior Business Analyst and Salesforce Product Owner from 2016 to 2017, and as a Strategy and Business Operations Analyst from 2015 to 2016. Additionally, she held the position of Sales Analyst from 2011 to 2015. Her tenure at Sabre Corporation spanned over four years, during which she contributed to enhancing business operations and sales processes.
Experience at Reltio
Serenity Mc Caw worked at Reltio as a Revenue Operations Manager for four months in 2020 and previously as a Senior Revenue Operations Systems Administrator from 2017 to 2020. In these roles, she focused on revenue operations and systems administration, contributing to the overall efficiency and effectiveness of the organization’s revenue processes.
Background in Sales and Marketing
Serenity Mc Caw began her career in sales and marketing at M&M Manufacturing as a Marketing and Sales Administrator from 2009 to 2011. She also worked as a Personal Banker at MidFirst Bank from 2005 to 2006 and as a Research Analyst at International Environmental Corporation from 2006 to 2009. These roles provided her with foundational experience in sales operations and customer engagement.
Education and Expertise
Serenity Mc Caw earned a Bachelor of Science and a Bachelor of Arts degree from Oklahoma State University, where she studied Economics and Journalism with a minor in Spanish from 2001 to 2005. Her educational background supports her expertise in revenue operations and sales processes, enhancing her ability to drive efficiencies in various organizational settings.