Dominic Plasencia
About Dominic Plasencia
Dominic Plasencia is an Operations Manager with extensive experience in various roles within the operations and customer service sectors. He has worked for companies such as Shelf Engine and Stocked General, and holds an Associate's Degree in Air Traffic Control from the University of Alaska Anchorage.
Current Role at Shelf Engine
Dominic Plasencia serves as the Operations Manager at Shelf Engine, a position he has held since 2022. In this role, he is responsible for overseeing operational processes and ensuring efficient workflow within the company. His experience in customer experience and fulfillment contributes to his effectiveness in managing operations.
Previous Experience at Shelf Engine
Before becoming Operations Manager, Dominic worked as a Customer Experience Analyst at Shelf Engine from 2021 to 2022. In this capacity, he focused on enhancing customer interactions and improving service delivery. His tenure in this role lasted for eight months and provided him with insights into customer needs and operational challenges.
Professional Background
Dominic has a diverse professional background that includes various managerial roles. He worked at Stocked General as Manager of Accounts and Fulfillment from 2017 to 2021, where he managed fulfillment operations in Seattle, Washington. Additionally, he served as a Supervisor at Alyeska Resort & The Hotel Alyeska from 2014 to 2017, overseeing staff and operations in Girdwood, Alaska.
Education and Qualifications
Dominic studied at the University of Alaska Anchorage, where he pursued an Associate’s Degree in Air Traffic Control from 2010 to 2012. This educational background provided him with foundational skills relevant to operations and management in various industries.
Early Career Experience
Dominic's early career included several roles that contributed to his operational expertise. He worked as an Assistant Dispatcher at Ravn Alaska from 2013 to 2014 and as a Distribution Manager at Molly's Salads in 2013. He also held positions in customer service and grocery management, which helped him develop a broad skill set in operations and customer relations.