Kathleen Eder
About Kathleen Eder
Kathleen Eder is a Senior Customer Success Manager with expertise in designing and implementing systems that enhance customer experiences. She holds a Bachelor of Science in Chemical Engineering from the University of Michigan and has over ten years of experience in team development and customer satisfaction.
Current Role at Shelf Engine
Kathleen Eder serves as the Senior Customer Success Manager at Shelf Engine, a position she has held since 2022. In this role, she focuses on designing and implementing efficient systems aimed at delivering superior customer experiences. Her responsibilities include overseeing customer success initiatives and ensuring that clients achieve their desired outcomes through the company's services. Kathleen's strategic approach contributes to the overall effectiveness of the customer success team.
Previous Experience at Shelf Engine
Before her current role, Kathleen worked at Shelf Engine as a Customer Success Manager from 2020 to 2022. During her tenure, she was responsible for managing client relationships and enhancing customer satisfaction. Her efforts in this position helped to improve financial outcomes for the company and its clients. Kathleen's experience at Shelf Engine laid the foundation for her advancement to Senior Customer Success Manager.
Experience at Quince Restaurant
Kathleen Eder previously held the position of Director of Sales and Marketing at Quince Restaurant from 2019 to 2020. In this role, she was responsible for developing marketing strategies and managing sales initiatives within the San Francisco Bay Area. Her work contributed to the restaurant's visibility and customer engagement during her seven-month tenure.
Educational Background
Kathleen Eder has a diverse educational background. She studied at the University of Michigan, where she earned a Bachelor of Science in Chemical Engineering. Additionally, she attended Eastern Michigan University, obtaining a Bachelor of Science in Dietetics. Her education in these fields has equipped her with analytical skills and a strong foundation in science and health.
Professional Skills and Expertise
Kathleen possesses over ten years of experience in recruiting, developing, and motivating teams to enhance customer satisfaction. Her strong entrepreneurial spirit and strategic business acumen enable her to implement effective systems that improve financial outcomes. Kathleen's expertise in customer success and team management positions her as a valuable asset in her field.