Laura Tuttle
About Laura Tuttle
Laura Tuttle is a Senior Account Manager with over 15 years of experience in Customer Success and Experience Leadership. She has held various roles at Shelf Engine and Proper Food, focusing on team success, customer journey strategies, and cross-functional collaboration.
Current Role at Shelf Engine
Laura Tuttle serves as a Senior Account Manager at Shelf Engine, a position she has held since 2023. In this role, she operates in a hybrid work environment based in Seattle, Washington. Tuttle drives team success through training, mentoring, and performance evaluation strategies. She utilizes various technology tools, including Notion, Linear, Miro, and Adobe Illustrator & InDesign, to enhance operational efficiency and customer engagement.
Previous Experience at Shelf Engine
Before her current role, Laura Tuttle worked at Shelf Engine as a Customer Launch Specialist from 2021 to 2022 and as an Account Manager from 2022 to 2023. During her time in these positions, she focused on Customer Journey Strategies, Change Management, and Cross-Functional Collaboration. Tuttle specialized in creating guidelines, processes, and templates aimed at improving the overall Customer Experience.
Experience at Proper Food
Laura Tuttle held multiple roles at Proper Food, where she worked from 2014 to 2020 in San Francisco. She served as Area Director for five years, followed by a year as Director of Brand & Culture. In these positions, she contributed to brand development and cultural initiatives within the organization.
Background in Customer Care at Wix.com
Tuttle worked as a Customer Care Team Lead at Wix.com from 2020 to 2021, where she operated remotely from San Francisco, California. In this role, she was responsible for overseeing customer support operations and ensuring high levels of customer satisfaction.
Education and Expertise
Laura Tuttle studied at the Academy of Art University, where she earned an Associate of Arts in Graphic Design from 2009 to 2011. With over 15 years of experience in Customer Success and Experience Leadership across various industries, she has developed expertise in Metrics-Based Management and Voice of the Customer (VoC) initiatives.