Ana C.
About Ana C.
Ana C. is an Operations Team Lead with expertise in resolving complex customer support issues through innovative solutions. She has a background in customer service and media production, and has worked at sherpaº since 2020, leveraging her skills in various customer support software and database management.
Current Role at sherpaº
Ana C. serves as the Operations Team Lead at sherpaº, a position she has held since 2020. In this role, she is responsible for overseeing operational processes and ensuring efficient customer support. Ana plays a critical role in training new team members, equipping them with the necessary skills to manage various operational functions. She acts as a subject matter expert for the product team, providing valuable insights on over 20 visa programs and global travel restrictions.
Previous Experience at LCBO
Before joining sherpaº, Ana C. worked at the LCBO as a Customer Service Representative from 2017 to 2020. During her three years in this role, she developed strong customer service skills and gained experience in addressing customer inquiries and resolving issues effectively.
Experience at aluCine Latin Film & Media Arts Festival
In 2017, Ana C. worked as a Media Production Specialist for the aluCine Latin Film & Media Arts Festival for four months. This role allowed her to engage with media production and contribute to the festival's operations.
Education and Expertise
Ana C. earned a Bachelor of Arts degree in Film/Cinema/Video Studies from York University, where she studied from 2012 to 2016. Her educational background complements her professional experience, particularly in media and customer support. Ana has developed expertise in handling complex customer support issues and is proficient in various customer support software, including Zendesk, Dialpad, Stripe, Freshdesk, and Notion.
Skills in Database Management
Ana C. regularly updates and manages complex databases, ensuring accurate tracking of information from multiple sources. Her attention to detail and organizational skills contribute to her effectiveness in managing operational tasks and supporting the overall efficiency of the team.