Bashir Hassan
About Bashir Hassan
Bashir Hassan is a Customer Operations Manager with extensive experience in customer service roles across various companies, including sherpa° and Air Canada. He has a background in Politics and Governance from Ryerson University and has held multiple positions in customer operations and financial services.
Current Role at sherpa°
Bashir Hassan currently serves as the Customer Operations Manager at sherpa° in Toronto, Ontario, Canada. He has held this position since 2022, contributing to the company's customer service and operational strategies. His role involves overseeing customer operations and ensuring high levels of service delivery.
Previous Experience at sherpa°
Bashir Hassan previously worked at sherpa° as the Customer Operations Lead for 7 months in 2022. Prior to this role, he served as a Customer Operations Specialist from 2021 to 2022 for 9 months. His tenure at sherpa° has provided him with extensive experience in customer operations within the organization.
Career Background in Customer Service
Bashir Hassan has a diverse background in customer service, having worked in various roles across multiple organizations. He was a Customer Service Agent - Tier II Escalations at Air Canada in 2020 and a Bilingual Customer Care Coordinator at Siemens Healthineers from 2020 to 2021. His experience includes working as a Bilingual Financial Digital Tech Specialist at TD in 2017.
Education and Academic Background
Bashir Hassan studied at Ryerson University, where he achieved a degree in Politics and Governance from 2007 to 2010. This educational background has contributed to his analytical skills and understanding of governance, which may enhance his professional capabilities in customer operations.
Early Career at AnswerPlus
Bashir Hassan began his career at AnswerPlus, where he worked in various capacities from 2008 to 2017. His roles included Bilingual Customer Service Agent, Bilingual CSA Dispatcher, and Bilingual Team Lead. This early experience laid the foundation for his subsequent roles in customer service and operations.