Felipe Cuyumjian
About Felipe Cuyumjian
Felipe Cuyumjian serves as the Customer Operations Lead at sherpa° in Toronto, Ontario, Canada, where he has worked since 2022. With over 8 years of experience in customer service and a strong educational background, he has demonstrated expertise in marketing strategy and team leadership.
Work at sherpa°
Felipe Cuyumjian serves as the Customer Operations Lead at sherpa° in Toronto, Ontario, Canada. He has held this position since 2022, contributing to the company's customer service initiatives. Under his leadership, the team achieved recognition as the top-performing group in their POD, excelling in all key performance indicators (KPIs) in August 2020. His role involves overseeing customer operations and ensuring the delivery of high-quality service.
Education and Expertise
Felipe Cuyumjian holds a Bachelor of Arts (BA) degree from Faculdades Integradas Rio Branco, completed from 2008 to 2012. He furthered his education with a Master of Business Administration (MBA) from Fundação Armando Alvares Penteado, which he completed from 2016 to 2018. In addition, he studied Cinematography at Academia Internacional de Cinema for 11 months in 2012 and earned a certificate in Broadcasting/Videography from Humber College, studying from 2015 to 2016. His educational background supports his expertise in marketing strategy and customer experience design.
Background
Felipe Cuyumjian has over 8 years of experience in customer service across various industries. His career includes significant achievements in team leadership and performance management. He has demonstrated a strong ability to motivate teams and improve performance metrics, evidenced by his recognition in the top 3% among peers at the Toronto site.
Achievements
Felipe has consistently exceeded expectations in his roles, achieving 'exceeds' ratings for the first two quarters of 2020. He played a pivotal role as a Change and Strategic Ambassador, focusing on team motivation and performance enhancement. His leadership contributed to his team's recognition as the best in all KPIs during August 2020, showcasing his effectiveness in driving results.