Nna Emeka Okeke
About Nna Emeka Okeke
Nna Emeka Okeke is an Integration and Technical Support professional with extensive experience in system analysis and technical support across various companies. He has worked in roles at WeDo Technologies, Appnovation, MTN, Evertz, and Text Nigeria Limited, and holds a B.Sc in Geography from the University of Nigeria, Nsukka.
Current Role at sherpaº
Nna Emeka Okeke currently serves as Integration and Technical Support at sherpaº, a position he has held since 2021. In this role, he collaborates with product and development teams to plan sprint cycles and prioritize product enhancement requests. His responsibilities include troubleshooting complex integration issues using tools such as stackblitz, browser development tools, and firestore database. He also expands existing API documentation to include recent updates and improve readability.
Previous Experience in Technical Support
Before joining sherpaº, Nna Emeka Okeke worked at WeDo Technologies as a System Analyst and Technical Support for 11 months from 2018 to 2019. He was involved in RA and Fraud Systems during his tenure. Prior to that, he served as a Senior Associate, Technology/Data Quality Analyst at Appnovation from 2020 to 2021. His career in technical support began at MTN, where he worked as an Application Support Engineer from 2008 to 2012 and later as a System Support/Fraud & RA Data Analyst from 2012 to 2017.
Education and Academic Background
Nna Emeka Okeke studied at the University of Nigeria, Nsukka, where he earned a Bachelor of Science degree in Geography. His educational background provides a foundation for his analytical skills and technical expertise in his subsequent professional roles.
Experience in Field Support and Engineering
Nna Emeka Okeke has experience in field support and engineering, having worked as a Field Support Engineer for Enterprise Applications at Evertz for four months in 2019 to 2020 in Canada. In this role, he focused on research and development, contributing to the technical support of enterprise applications.
Leadership in Value Added Services
Nna Emeka Okeke served as Team Lead for Value Added Services at Text Nigeria Limited from 2017 to 2018. In this capacity, he managed a team and oversaw the delivery of value-added services, enhancing customer experience and service offerings.