Samreen Tariq Cspo®,Csm®,Mcsa,Azure Admin,Agile Leader
About Samreen Tariq Cspo®,Csm®,Mcsa,Azure Admin,Agile Leader
Samreen Tariq is the Director of Support Operations at sherpa° in Toronto, Ontario, Canada, where she has worked since 2021. With a decade of experience as a Business Analyst and expertise in Agile methodologies, she has held various roles in the tech industry, including positions at SunGard and Ceridian Canada.
Current Role at sherpa°
Samreen Tariq serves as the Director of Support Operations at sherpa°, a position she has held since 2021. In this role, she leads a team of 15 direct reports, focusing on customer support for enterprise-level clients. Her responsibilities include overseeing support operations and ensuring alignment with business objectives.
Previous Experience in Support and Business Analysis
Prior to her current role, Samreen held various positions in the field of business analysis and support operations. She worked at Ceridian Canada as an Enterprise Technical Support Manager from 2016 to 2020. Earlier, she served as a Business Analyst at Method Integration and FIS, and as a Release Manager at SunGard. Her experience spans multiple industries and roles, contributing to her comprehensive understanding of support operations.
Educational Background and Certifications
Samreen Tariq studied Computer Science at the University of Windsor, where she earned a Bachelor of Science degree from 2005 to 2009. She also completed her A Level studies in Science at Arab Unity School from 2000 to 2005. In addition to her academic qualifications, she holds several professional certifications, including CSPO®, CSM®, MCSA, and Azure Administration, which enhance her project management and technical skills.
Expertise in Agile and Waterfall Methodologies
Samreen possesses expertise in both Agile and Waterfall methodologies, with a strong understanding of the Software Development Lifecycle (SDLC). Her analytical skills are particularly notable in aligning API builds with business strategy, enabling her to manage risk effectively while meeting organizational objectives.
Diverse Career in SaaS and Business Analysis
With over a decade of experience as a Business Analyst across five different SaaS software companies, Samreen has worked in five distinct industry verticals. Her career includes roles at various organizations, such as mobileLIVE Inc., ResortSuite, and Kunnect, where she developed a broad skill set in business analysis and support operations.