Victor Hugo Brandao
About Victor Hugo Brandao
Victor Hugo Brandao serves as the Customer Operations Lead at sherpaº in Toronto, Ontario, Canada. He has a background in customer service and marketing, having previously worked at Booking.com and Admission Hub™, and holds multiple degrees in sports sciences and event marketing.
Current Role at sherpaº
Victor Hugo Brandao serves as the Customer Operations Lead at sherpaº, a position he has held since 2021. In this role, he is responsible for overseeing customer operations, ensuring efficient service delivery, and enhancing customer satisfaction. His experience in customer service and operations positions him to contribute effectively to the company's objectives.
Previous Experience at Booking.com
Prior to his current role, Victor worked at Booking.com as a Customer Service Guest Specialist from 2018 to 2020. During his two years in this position, he managed customer inquiries and resolved issues, contributing to a positive guest experience. His work at Booking.com provided him with valuable insights into customer service dynamics within the travel industry.
Internship Experience at Admission Hub™
In 2018, Victor completed a two-month internship as a Digital Marketing Intern at Admission Hub™ in the Toronto, Canada Area. This role allowed him to gain practical experience in digital marketing strategies and operations, further enhancing his skill set in customer engagement and marketing.
Educational Background in Sports Sciences
Victor studied Sports Sciences at the University of Limerick from 2013 to 2014, participating in a Study Exchange Program. This experience broadened his academic perspective and provided him with a foundation in sports-related studies. He also holds a Bachelor of Science degree in Health and Physical Education/Fitness from Universidade Regional Integrada do Alto Uruguai e das Missões - URI, which he completed from 2012 to 2016.
Graduate Certificate in Event Marketing
Victor obtained a Graduate Certificate in Event Marketing with a focus on Sports, Entertainment, and Arts from Seneca College, studying from 2018 to 2019. This program equipped him with specialized knowledge and skills in event marketing, further complementing his professional profile.