Betelihem Mulubirhan
About Betelihem Mulubirhan
Betelihem Mulubirhan is a Concierge currently employed at Shift in the San Francisco Bay Area. With a decade of experience as a Passenger Service Agent at American Airlines and a background in tutoring and meal hosting, she has a diverse professional history.
Work at Shift
Betelihem Mulubirhan has been employed at Shift as a Concierge since 2021. In this role, she is responsible for providing exceptional customer service and support to clients. Her experience in the hospitality sector allows her to effectively manage guest inquiries and ensure a positive experience for all visitors.
Current Role at American Airlines
Since 2014, Betelihem Mulubirhan has worked as a Passenger Service Agent at American Airlines in the San Francisco Bay Area. Over her ten-year tenure, she has developed skills in customer service, ticketing, and baggage handling, contributing to the overall efficiency of airline operations.
Previous Employment Experience
Betelihem has held various positions prior to her current roles. She worked at FIREFLY TUTORING LLC as a Peer Tutor from 2012 to 2013, assisting students in their academic pursuits. Additionally, she served as a Meal Host at Chewse from 2017 to 2018, where she facilitated meal services in the San Francisco Bay Area. Her experience also includes a position as an Independent Outfitter at Trumaker from 2014 to 2015.
Education and Expertise
Betelihem Mulubirhan studied at the University of Washington, where she earned a Bachelor's degree in American Ethnic Studies from 2008 to 2014. She also attended the University of Hawaii at Hilo, focusing on Hawaiian Cultural Studies-Anthropology for 11 months in 2012. Her educational background provides her with a diverse perspective and understanding of cultural dynamics.
High School Education
Betelihem completed her high school education at Chief Sealth International High School, graduating with a High School Diploma in 2008. This foundational education set the stage for her subsequent academic and professional endeavors.