Mayra Diaz
About Mayra Diaz
Mayra Diaz is a Customer Support Specialist at Shift in Whittier, California, where she has worked since 2020. She has prior experience at Molina Healthcare and holds an RN qualification from Los Angeles Trade Technical College.
Work at Shift
Mayra Diaz has been employed at Shift as a Customer Support Specialist since 2020. In this role, she focuses on providing assistance to members and resolving their issues. Her work involves collaboration with various departments to ensure effective problem-solving and customer satisfaction. Based in Whittier, California, she has contributed to the company's mission of delivering quality customer service.
Experience at Molina Healthcare
Before joining Shift, Mayra Diaz worked at Molina Healthcare in various capacities. She served as a Member Service & Provider Contact Center MSR III from 2018 to 2020 and as an MSR I from 2016 to 2018. In these roles, she gained experience in assisting members with processing premium payments, updating primary care providers, and handling prior authorizations. Her time at Molina Healthcare provided her with valuable insights into customer service within the healthcare sector.
Education and Expertise
Mayra Diaz studied at Los Angeles Trade Technical College, where she pursued a Registered Nurse (RN) program from 2013 to 2014. She also completed her high school education at John C. Fremont High School, graduating with a High School Diploma from 2004 to 2008. Her educational background supports her expertise in healthcare-related customer support, particularly in assisting providers with prior authorizations and understanding CPT code requirements.
Skills in Customer Support
Mayra Diaz possesses a range of skills essential for her role in customer support. She is proficient in using computer applications such as Outlook and CRM systems, which are critical for managing customer interactions and resolving issues efficiently. Her experience includes assisting providers and members with various tasks related to healthcare services, demonstrating her capability in navigating complex customer support scenarios.