Mahmoud El Sherif Safwat
About Mahmoud El Sherif Safwat
Mahmoud El Sherif Safwat is an Information Technology Manager with extensive experience in IT project management and technical support. He has worked for various companies in Egypt and Kuwait, including Global Enterprise Technologies Group and ShipBlu, and has a strong background in aligning technology with business objectives.
Work at ShipBlu
Mahmoud El Sherif Safwat has been serving as the Information Technology Manager at ShipBlu since 2021. In this role, he is responsible for managing IT projects across the company's warehouses, which includes overseeing system updates, migrations, and outages. He conducts regular system audits and implements IT policies and best practice guides to ensure compliance with internal standards. Additionally, he maintains a knowledge base of recurring IT issues and their solutions, focusing on investigating root causes to enhance system reliability. His position requires effective communication with contractors and external suppliers to address technical issues.
Previous Work Experience
Prior to his current role, Mahmoud held various positions in the IT sector. He worked at Global Enterprise Technologies Group as a Technical Support, Trainer, and Tester from 2006 to 2008. He then served as a Senior Technical Support Engineer at the Industrial Modernisation Centre from 2015 to 2018. Between 2013 and 2015, he was an Assistant Call Center Manager at Teleperformance Egypt. Mahmoud also worked at Epson, Al Jazira Group For Electronics Co. as a Brand Manager B2B from 2008 to 2011, and as a Project Manager at Qualitynet from 2011 to 2013. Most recently, he was a Senior Network Engineer at MigrationIT from 2019 to 2021.
Education and Expertise
Mahmoud El Sherif Safwat earned his Bachelor of Science degree in Computer Science from New Cairo Academy in Egypt, completing his studies from 2002 to 2006. He also attended Abbass Al Akkad Language School, where he achieved a B+ grade from 1992 to 2002. His educational background provides a solid foundation for his extensive experience in managing IT projects, from needs analysis to implementation and training. Mahmoud is proficient in designing IT infrastructure to support large user groups and managing IT budgets effectively.
Technical Skills and Responsibilities
Mahmoud possesses a proven track record of translating business needs into technology requirements. His responsibilities include ensuring compliance with internal policies while delivering high levels of service to customers. He provides freelance IT consultancy and support to various businesses, demonstrating his versatility in different environments. His role at ShipBlu involves managing IT projects, conducting system audits, and implementing best practices in IT policy. He also liaises with contractors and external suppliers to effectively communicate technical issues.